Objectives of the course
Learn to view our clients as the job, rather than an interruption of it.
Understand that our teammates and our other co-workers in the Company are our internal clients and we must treat them with the same extraordinary service as our external clients.
Appreciate the distinction between Hospitality and Service and acknowledge the importance of both.
Recognize that what we say about client service is not nearly as important as what we do about it.
Accept that service excellence is so critical to the success of this Department and this Company that we will invest the time, effort and resources to cause it.